Calling from Suwanee North
Suwanee North is the northernmost part of the city, and the 24/7 emergency line covers it like the rest of Suwanee. Suwanee Express Plumbing is based at 425 Buford Highway.
The name comes from the City of Suwanee's 2040 plan, which uses it as a planning label. Many residents will simply say they live in Suwanee or name their subdivision, so give the dispatcher your road and a nearby landmark, and we will place it.
Water out of place in a large house right now
Big houses spread water over more floor, so stop it at the source quickly.
- Close the main water valve, or the shutoff under the fixture that is leaking.
- Keep people and pets away from wet outlets and the electrical panel.
- If water is running from a hose bib or outdoor line, close the interior shutoff that feeds it.
- Smell gas? Leave the house with everyone in it and call the gas utility or 911 from the yard or street.
- Call the 24/7 line and say where the water is and what you have shut off.
What Suwanee North is
According to the City of Suwanee's 2040 plan, Suwanee North lies in the northernmost portion of the city, and its principal roads are Moore Road, Settles Bridge Road and Meadowbrook Circle. The area is dominated by low-density, large-lot, single-family detached homes.
The plan describes most homes as well constructed and built in the 1980s and 1990s, with some from the 1970s. Sims Lake Park, a 62-acre park with a seven-acre lake, anchors the area along Suwanee Dam Road.
The plan does not give exact boundaries, and it does not say which homes here are on sewer and which are on septic. We will not guess. Your water and sewer bill settles it.
What large lots and bigger houses change
A large lot usually means a longer run of pipe between the meter and the house, and more yard where a leak can hide. The stretch from the meter to your foundation is the owner's to repair, and wet or sunken ground there is worth a call.
Bigger houses also tend to have more bathrooms, more hose bibs and often an irrigation system. Every added fixture and outdoor connection is another shutoff to know and another place for a seal to wear out.
A long run from the water heater to a far bathroom means a long wait for hot water. That wait is a layout matter, not always a failing heater, so describe it on the call.
Signs worth a call in a larger home
Soggy or sunken ground between the meter and the house
A leaking service line can soften the yard before it shows on the bill. Water line repair starts with locating the break.
A water bill that climbs with no change in use
Read the meter with everything off, wait two hours and read it again. Movement means a hidden leak, and leak detection traces it.
Hot water that is slow or runs out
The cause may be the heater, the length of the run or a failing part. Water heater repair sorts out which.
A hose bib or irrigation line that weeps
A seep at an outdoor connection can run for weeks unseen. Close the interior shutoff that feeds it and call.
Gurgling or slow drains in more than one fixture
A branch line or a main may be partly blocked. Drain cleaning clears it, and a camera shows what the line looks like.
Who to call first for what in Suwanee North
| What is happening | Who to reach | Why |
|---|---|---|
| A leak or burst pipe past the meter | Our 24/7 emergency line | The customer side of the meter is the homeowner's. |
| Water or sewage surfacing at the street or near the meter | Gwinnett County Water Resources, 678.376.7000 | The county runs a 24/7 dispatch line for water and sewer emergencies. |
| A sewage backup in one house | Our 24/7 emergency line | The private sewer lateral is the owner's. If the home is on septic, a septic contractor handles the tank. |
If you cannot tell which side of the meter the problem is on, call both.
Permits and the call before a dig
The City of Suwanee lists changes to plumbing among the work that needs a building permit, and it lists water heater replacement among permitted work. Its inspections line is 770-945-8996, and one call before the job tells you what your project needs. The Georgia state minimum plumbing code is the International Plumbing Code with Georgia amendments, so a plumber doing permitted work follows that code.
Large lots invite pools, fences and outbuildings, and each one means digging. File a Georgia 811 ticket at least three business days ahead, because water, sewer and gas lines cross residential lots.
Before We Get to Your Suwanee North Home
Larger houses reward a little preparation, and none of it needs tools.
Find the main shutoff
Locate it now and turn it closed and open once. Tell the dispatcher if it will not move.
Know sewer or septic
Check your bill or look for a tank lid in the yard. Do not open a tank lid yourself.
Locate the meter box
It sits near the street under a metal or plastic cover. Brush back leaves, but do not dig without calling 811.
Find every shutoff
List the main, the heater supply and any outdoor or irrigation shutoffs, so a leak can be isolated fast.
Note any outdoor lines
Mention irrigation, a pool line or an outbuilding with its own water, because it may be part of the problem.
Elsewhere in Suwanee
Housing elsewhere in the city is quite different. Old Town mixes historic homes, newer infill neighborhoods and a sewer-or-septic question, and Suwanee Station is a master-planned area of townhomes and small-lot houses. The service area page lists the nearby towns we also serve.
Sources for this page are the City of Suwanee 2040 city plan, the Gwinnett County Hazard Mitigation Plan for Sims Lake Park, the City of Suwanee building permits page, Gwinnett County Water Resources and Georgia 811.
Suwanee North questions
Yes. Suwanee North is inside Suwanee and the line serves the whole city. Give your road and a nearby landmark, since the plan's boundaries are not exact.
Yes. The 24/7 emergency line takes Suwanee North calls on nights, weekends and holidays. While you wait, shut off the main valve and keep people away from wet electrical areas.
If you smell gas, leave the building and call the gas utility or 911 first.
The city's plan does not say, and it varies by address. Check your water and sewer bill, or look for a tank lid in the yard. Gwinnett County Water Resources serves most Suwanee homes.
A long pipe run holds cooled water that has to flow out first, so the wait is often layout rather than a failing heater. If the water also runs lukewarm or out quickly, ask about heater repair.
At the meter. Gwinnett County Water Resources does not repair leaks on the customer side, so the whole run from the meter to the house is yours, however long it is.